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Thank you for your order and welcome to Coolstuffinc.com as a customer.

There is an issue with your credit card details on order number .
The billing address submitted with your order does not match the billing address of the credit card you have used.

We are unable to ship your order until this problem is resolved.
You can either send me the correct billing address by responding to this email or call us between the hours of 10am EST and 6pm EST Monday thru Friday. Our phone number is 407-695-6554 or toll free at 877-274-6752.

If you have moved recently the bank may not have changed your address and you may need to contact them as well.


Thank you for your understanding and we look forward to shipping your order as soon as this is resolved.

Carrie Sunkin
Chief Financial Officer, CoolStuffInc.com
Carrie@CoolStuffInc.com
 

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Dear coolstuffinc Customer Service.
 
[Order #CSI-XXXXXXX]
 
I just received an email about my transaction was declined. Can you tell me what to do to process the charges?
I confirm both addresses are valid.
 
Thanks.
OOOOO.