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Good afternoon Backers,
We know how trying the last few weeks has been, as we worked through delivering the iOS version to you guys. We understand any frustration being felt by those of you who are still waiting for an iOS version and we have an update on that process.
Up to this point, and after working through many hurdles with Apple to get a workable solution that would allow us to deliver the game to Backers, we have been able to get the majority of the copies of the game distributed.
Unfortunately, there are more roadblocks that have come up via Apple and the distribution process that will not allow us to continue to send any additional copies of the iOS game to Backers.
First, for a bit of background, Apple does not have a straight forward process that allows and assists developers like us to distribute bulk copies of a game to customers, as opposed to other game platforms. In our research we had anticipated some of the issues that we might encounter and did our best to plan accordingly, including gifting the game, and also looked at enterprise solutions that unfortunately did not apply to us and our distribution needs.
Through coordination with Apple account support, we were able to work through the initial issues and were able to resume the app rollout to Backers, until once again the process was blocked. We cannot afford to have any conflicts with Apple and their iOS platform and sadly have had to elect to halt the process of distributing iOS copies to our Backers.
The majority of Backers have received their copy of the app, in particular the US market, but there remains some international Backers who we will not be able to get iOS copies to. We regret that it has come to this but we have exhausted all available options to get iOS copies out to Backers directly.
We have a plan to address the unfortunate inconvenience and will cover the options below. These options relate to the $15 Tier and all Tiers $30 and up (except for the $25 Digital PC Tier and the $35 Digital Sony Tier):
Backers at the $15 Tier who have not yet received their iOS copy and have not already switched platforms may choose one of the following options:
- Select one of these platforms to replace iOS: Android, PC or Mac
- Request a refund of $15
Backers at the $30 and up Tiers who chose iOS as their platform, have not yet received their iOS copy and have not already switched platforms may choose one of the following options:
- Select one of these platforms to replace iOS: Android, PC or Mac
- Request a cash rebate of $15
Backers at the $15 Tier and above who purchased the Mobile Add-on and selected iOS as your add-on platform:
- Request a cash rebate of $5
Again, we want to clarify that the above options are only for those who chose iOS as their platform and have not yet received either an iOS copy or a copy on another platform. We do know that for some of you this is unfortunate news and do hope that the above options help to resolve this issue. In order to take advantage of these options please e-mail support@playdekgames.com with the following information:
- Your KickStarter e-mail address
- Your KickStarter Tier
- If you are switching platforms, the platform of choice
- If you are not switching, and are at the $15 Tier, a refund request
- If you are not switching, and are at a $30 Tier and up, a $15 rebate request
- If you purchased an iOS add-on, a $5 rebate request
Rebates and Refunds: If requesting a rebate or refund please provide either of the following:
- A PayPal account name and e-mail address (preferred for international backers)
- A name and mailing address (checks will be made out in US dollars only)
We will work through these requests as quickly and efficiently as possible so it is important to get your accurate information to us. Please make sure to send this information to support@playdekgames.com as this will be the e-mail that we monitor for requests.
In closing, we did all we could to get copies of the iOS version into Backers hands and wish the outcome was different for some of you. Hopefully through this we can find a way for those currently out in the cold to begin to enjoy the game. For those who have already received the game and for those who choose to switch platforms, you will still receive and be able to enjoy the additional digital content to be released, including the Turn Zero expansion, at no additional cost.
Thank you again for your support and patience throughout this process.
Playdek
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